This page (together with the pages referred to on it) sets out the terms of use of our website, whether you are accessing it as a guest or a registered user. Please read these terms of use carefully before you start to use our site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.


This site operated by Filippo Berio UK Limited (“We”). We are registered in England and Wales under company number 4108585 and have our registered office at Aldgate Tower, 2 Leman Street, London, E1 8FA.


From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.


We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others to material posted on our site.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.


We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.


The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

  • all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity;
  • any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.


We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.


Terms and conditions relating to competitions advertised on our site can be found by clicking on the link on the competition page.


Whenever you make use of a feature that allows you to upload material to our site, or to make contact with other users of our site, you must comply with the Content Standards. You warrant that any such contribution does comply with those standards, and you indemnify us for any breach of that warranty.

Any material you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site.

We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the Content Standards.


You must not misuse our site by introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision, you may commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.


You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission at any time. The website from which you are linking must comply in all respects with the Content Standards.


Where our site contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the content of those websites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.


All contributions (as determined by us) must comply with the law applicable in England and Wales and in any country from which it is posted and must not:

  • be defamatory;
  • damage, or be likely to damage, our reputation;
  • be obscene, offensive, hateful or inflammatory;
  • promote unlawful discrimination;
  • infringe the intellectual property rights of any other person;
  • be likely to harass, upset, embarrass, alarm or annoy any other person.
  • contain any advertising or promote any services or web links to other sites.


The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.


“Filippo Berio” is registered as a Community Trade Mark in the name of SALOV S.p.A.


We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.


If you have any concerns about material which appears on our site, please contact

Thank you for visiting our site.

Online Shop Terms & Conditions

1. Status terms constitute a legal document (“the Agreement”) which sets out the rights and obligations of you as purchaser (“you”), and those of Filippo Berio UK Ltd (‘Filippo Berio’). (“us or we”), in relation to products/services offered by us through this site. By registering with the Filippo Berio’ Shop site, you agree to the terms of this Agreement, and re-affirm that agreement every time you use our service. If you do not accept these terms please exit this site immediately.

‘Filippo Berio’ may revise these Terms & Conditions at any time, so you should review them periodically to ensure proper compliance, as they are binding on you.

1.2 You agree to:
1.2.1 provide true, accurate, current and complete information about yourself as prompted by our registration form (such information being the “Registration Data”); and

1.2.2 maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current and incomplete, or Filippo Berio has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Filippo Berio has the right to suspend or terminate your account, cease supply and refuse you any all current or future use of the Filippo Berio Shop site.

1.2.3 Filippo Berio is concerned about the safety and privacy of all its users, particularly children. For this reason, parents who wish to allow their children access to the site should assist them in setting up any relevant accounts and supervise their access to the site. Once you have allowed your child access to the site, he/she will be able to access the entire site. Please remember that the site is designed to appeal to a broad audience. Accordingly, as legal guardian, it is your responsibility to determine whether the site is appropriate for your child.

2. Place of performance and applicable law.
Filippo Berio UK Ltd. is a company registered in England. Unless otherwise specified, the material on this site is directed at those who access this site from United Kingdom mainland. ’Filippo Berio’ makes no representation that any product referred to, and the materials on this site, are appropriate for use or available in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws, if and to the extent local laws are applicable. English law shall govern this Agreement.

3. Placing an order
3.1 A notice will be displayed on your web browser before you submit an order with the Filippo Berio’ Shop. (“Pre-contract Notice”). The Pre-contract Notice contains important information such as a description, price and delivery charges of the goods ordered. Filippo Berio suggests that you print off a hard copy of the notice or save a copy to your hard drive for your own records.

3.2 Filippo Berio will not be obliged to supply the goods submitted in your order until you have received an e-mail from us accepting your order (Order Confirmation). However, in the event the goods are listed on the Filippo Berio Shop site at an incorrect price due to typographical error or error in pricing information received from its suppliers but Filippo Berio have accepted your order before the discrepancy is noticed, Filippo Berio shall e-mail you to ask whether you are willing to pay the correct price for the goods ordered. If you are unwilling to pay the correct price, Filippo Berio reserves the right to cancel the contract immediately without any liability to you.

3.3 If Filippo Berio exercises its right under clause 3.2 to cancel a contract it will immediately issue a credit to your debit or credit account if it has already made a charge to your card before cancelling your order; or Filippo Berio will not charge your debit or credit card until the goods are despatched to you.

3.4 In the event that goods ordered by you are not available, Filippo Berio reserves the right to provide you with goods of similar quality and specification and will inform you of such in the Order Confirmation.

3.5 All goods remain the property of Filippo Berio UK Ltd until payment in full has been received and cleared. The risk of ownership passes to the buyer on delivery.

4. Cancellations:
4.1 You have the right to cancel your contract with us for the goods you order within 12 hours from the date Filippo Berio sent you the Order Confirmation.

4.2 In relation to non-perishable goods only. If goods have been dispatched, you have the right to cancel at any time from placing your order until 7 working days from the day after you received the ordered items. In relation to perishable goods and sealed items where the seal has been broken. You will not have the right to cancel your order once goods have been dispatched.

4.3 The cancellation notice should be sent by e-mail to Filippo Berio at, and must state your name, a description of the goods and order number; attaching the Order Confirmation Filippo Berio originally sent you. This will also assist Filippo Berio in processing your cancellation as quickly as possible. (The Order Number is stated in the Order Confirmation emailed to you on Filippo Berio’s acceptance of your order) Cancellations can also be made by phone by contacting Filippo Berio on 01442 292960.

4.4 If your order has not been despatched, the cancellation process will be completed within 48 hours, refunding your debit/credit card.

4.5 Where Filippo Berio have supplied goods to you, you must take reasonable care of goods in your possession pending their return to Filippo Berio. Filippo Berio will only accept the returned goods in their original packaging and which have been unopened. If otherwise, this will invalidate your right to cancel the contract.

4.6 You must return the goods to Filippo Berio by registered post or similar within five days (excluding Saturdays, Sundays or Bank Holidays) from the date of Cancellation Notice. You are responsible for the cost of returning the goods to Filippo Berio and the risk of damage to the goods in transit. If the goods are damaged in transit Filippo Berio reserves the right to refuse a refund, and it will be your responsibility to seek compensation from the carrier.

4.7 Once Filippo Berio has received the returned goods and satisfied itself that you have complied with clause 4.3, it will send you confirmation by e-mail that the return of goods has been accepted by Filippo Berio and will immediately make a refund of the contract price to your debit or credit card used to purchase the goods.

5. Content
5.1 Filippo Berio has taken reasonable care in the preparation of the content of this site. However, to the extent permitted by applicable law, Filippo Berio disclaims all warranties (express or implied) as to the accuracy of the information contained in any of the materials on this site.

5.2 Filippo Berio shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this site.

5.3 Certain links in this site (typically a banner advert or icon) will lead to sites which are not under the control of Filippo Berio. When you activate any of these you will leave the Filippo Berio’ Shop site, and Filippo Berio has no control over and will accept no responsibility or liability for the material on any site which is not under the control of Filippo Berio.

6. Limitation of Liability
6.1 Nothing in this Agreement shall affect the statutory rights of any consumer.

6.2 Subject to clause 6.1, you agree that Filippo Berio shall not be liable either in contract, tort negligence, statutory duty or otherwise, for any:

6.2.1 loss of profits, revenue or goodwill or any type of consequential, indirect or special loss or damage whatsoever arising from or in any way connected with this Agreement;

6.2.2 direct loss or damage (including loss or damage which is reasonably foreseeable or occurs naturally in the course of things) resulting from any acts, omissions failures or delays occurring on or in relation to those parts of the Internet not under Filippo Berio direct control including, without limitation, damage for loss of business, loss of sales, non-payment of sums due, loss of profits, business interruption, loss of reputation, loss of business information, or any other pecuniary loss (even where Filippo Berio has been advised of the possibility of such loss or damage).

6.3 You also agree that (except in relation to such liability as has been expressly excluded in clause 6.1 above) the maximum aggregate of liability of Filippo Berio in contract, tort, negligence, statutory duty or otherwise (even where Filippo Berio has been advised of possibility of such loss or damage), for any loss or damage whatever arising from or in any way connected with:

6.3.1 any defect in product;

6.3.2 any failure by Filippo Berio to process signals, data, information, orders or messages correctly or in a timely manner;

6.3.3 any misrouting or non-delivery of signals, data information, messages or orders from you to other persons or from other persons to you, or any scrambling or distortion of data or information contained in them; and

6.3.4 any liability not excluded by this Agreement shall, in respect of any one or more events or series or events (whether connected or unconnected) taking place within any twelve month period shall be limited, in the case of defects falling within clause 6.3.1, to three times the price of of goods/services. This limit shall also apply in the event that any exclusion or provision contained in this Agreement is held to be invalid for any reason and Filippo Berio becomes liable for loss or damage that could otherwise have been limited.

6.4 You agree and acknowledge that you are in a better position than Filippo Berio to foresee and evaluate any potential damage or loss that you may suffer in connection with goods and services provided by Filippo Berio, and therefore that Filippo Berio cannot adequately insure in respect of such liability. You warrant to Filippo Berio that you will insure against, or bear yourself, any loss for which Filippo Berio has excluded liability.

6.5 Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the limitations of liability set out in this clause 6 may not apply to you.

7. Indemnity
Save to the extent that it falls within the provisions of clause 6, you shall indemnify Filippo Berio and any third party (including its sub-contractors) from any claim against any liability, losses, rights, expenses, loss of profits, business interruption, consequential loss, pecuniary loss, claims or legal proceedings, including, but not limited to, claims involving defamation and intellectual property infringement, and expenses, including legal fees, arising from your use of the Filippo Berio’ Shop site or purchase of goods and or services from that site which are brought or threatened against Filippo Berio or suffered or incurred by Filippo Berio by another person or entity.

8. Delivery
8.1 Goods are delivered as illustrated at Filippo Berio’s online shop subject to minor alterations to packaging.

8.2 Delivery times quoted are estimates only, and Filippo Berio shall not be liable for any delays caused except to the extent caused wilfully or negligently by Filippo Berio.

8.3 The standard delivery period for consignments within the UK is dispatch of all items within 3 to 5 working days (Mondays to Fridays only, excluding public holidays) of receipt of order. Orders will then be delivered the next working day (from dispatch) before 5pm. Exact details can be obtained by referring to Order & Delivery Periods. Since Filippo Berio dispatch goods through an external service provider, delays may occur depending on processing times. Moreover, in cases of Force Majeure Events and/or of any other events beyond our control (see “13. Matters Beyond our Reasonable Control “), we have the right to extend delivery periods. You will be notified promptly in this regard.

9. Complaints Handling Procedure
We welcome all feedback to help us improve our service at Filippo Berio. If you have a complaint regarding any aspect of Filippo Berio, please contact us immediately. We will endeavour to respond to your comments with five working days, and we would hope to resolve any issues within 30 days.

10. Intellectual Property
10.1 Copyrights – All designs, text graphics and their selection and arrangement on this site are copyright to Filippo Berio Ltd or its content providers. As a visitor to the Filippo Berio Shop site you are licensed to copy electronically or to print portions of this site for your own personal, non-commercial use. Any other use of materials on this site without Filippo Berio’s prior written consent is strictly prohibited.

10.2 Trade Names, logos and trademarks belong to Filippo Berio, its affiliates and/or partners and by entering this Website you acknowledge and agree that any name, logo, trademark or service mark contained on this Website is owned by Filippo Berio and may not be used without prior written approval. Your use of any of these materials is prohibited unless specifically provided for on the Website. Without in any way waiving any of the foregoing rights, you may download one copy of the material on this Website for your personal, non-commercial home use only, provided you do not delete or change any copyright, trademark or other proprietary notices. Modification, re-posting or use of the material on this Website that would damage the reputation of Filippo Berio or its partners, or any model or person, violates Filippo Berio’s legal rights. Filippo Berio will enforce its intellectual property rights to the full extent of the law. Any unauthorised use of all, part, or any aspect of Filippo Berio or its partners’ Intellectual Property may subject you to penalties or damages, including but not limited to those related to violation of trademarks, copyrights, privacy and publicity rights.

11. Software
1.1 intellectual property rights in any software or any other copyrighted materials (“Software”) and supporting documentation supplied by us to you remain our property or that of our licensors.

11.2 without our written consent and without affecting any applicable statutory rights under the Copyright (Computer Program) Regulations 1992 (as amended, supplemented or replaced from time to time) you shall not and shall not permit any person to:

11.2.1 disassemble, reverse engineer, decompile, or in any other way interfere with the Software;

11.2.2 copy or modify the Software; or

11.2.3 create any new Software partly or wholly based on the Software.

11.3 Subject to the terms of this Agreement, you are licensed to use the Software and associated documentation non-exclusively, but only for the purposes identified on the site in relation to the Software.

11.4 You must not transfer, assign or sub-license your right to use the Software or attempt to do so.

12. Typographical and Pricing Errors
In the event a product or service is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, we shall have the right to refuse to meet or to cancel any orders placed for that product or service whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase an order is cancelled, we shall immediately issue a credit to your credit/debit card account in the amount of the charge.

13. Matters Beyond our Reasonable Control
13.1 Filippo Berio will not be liable or responsible for any failure to perform, or delay in the performance of, any of its obligations under a contract that is caused by events outside its reasonable control (a “Force Majeure Event”). Such Force Majeure Events include any act, event, non-happening, omission or accident beyond Filippo Berio’s reasonable control and includes in particular (without limitation) strikes, lock outs or other industrial action; civil commotion, riot, invasion, war, terrorist attack or threat of terrorist attack; fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; impossibility of the use of public or private telecommunications networks; and acts, decrees, legislation, regulations or restrictions of any government.

13.2 Filippo Berio’s performance under any contract shall be deemed to be suspended for the period that the Force Majeure Event continues, and Filippo Berio will have an extension of time for performance for the duration of that period.

14. Language
In the event of conflict or inconsistency between the terms of the English language version of this Agreement and any translation provided by us, the English language version shall prevail.

15. Severability
In the event that any term of this Agreement is held to be invalid or unenforceable by judicial decree or decision, the remainder of this Agreement shall remain valid and enforceable.

16. Vouchers & Coupons
Buyers are free to redeem vouchers or discount codes they have received from Filippo Berio or an affiliate of Filippo Berio subject to these terms and conditions:
16.1 The vouchers and discount only apply to goods purchased from the Filippo Berio Online Boutique, on the Filippo Berio website, and may not be used on any other internet site.

16.2 The vouchers and discount codes cannot be combined with each other.

16.3 The vouchers and discount codes cannot be applied to past orders made on the Filippo Berio Online Boutique and cannot be backdated or redeemed for cash.

16.4 Each voucher or discount code may be used only once per Buyer. If more than one Buyer is registered at the same delivery address a voucher code may only be used by one Buyer registered at that address

16.5 Filippo Berio reserves the right to withdraw or terminate any of its vouchers or discount codes at any time, either as a whole or for specific delivery areas. If this happens, then the vouchers may not be used for any orders placed after the date of withdrawal or termination. Filippo Berio reserves the right to reject the use of a voucher or discount code where fraud is suspected.

17. Returns
We do not exchange or refund any products except where the item is faulty. Feel free to contact us for further information